
Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Since each item is made just for you, we take a little extra care crafting it — usually 5–7 business days to prepare your order. After that, delivery takes around 7–15 business days. Thank you for your patience; good things are worth the wait!
What if my order arrives damaged or isn't quite right?
What if my order arrives damaged or isn't quite right?
We've got you! Simply send us a photo and a quick note, and our team will sort out a replacement or refund as fast as we can.
No stress.
How do I check on my order?
How do I check on my order?
As soon as your custom piece is on its way, we'll email you a tracking number so you can follow it right to your door.
Need a hand with anything?
Need a hand with anything?
We'd love to help! Our friendly support team is always just a message away - reach out anytime and we'll take good care of you.