Privacy Policy

Last updated: March 8, 2026

Fayesso ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit fayesso.com (the "Site") or place an order with us, how we use and protect that information, and the choices you have.

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide directly

When you visit the Site, place an order, contact us, sign up for emails, or interact with our customer service, we may collect:

  • Identity and contact information: Name, email address, phone number, shipping address, billing address.
  • Payment information: Credit card or other payment details (processed securely by our payment processor — see Section 4).
  • Account information: Username and password, if you create an account.
  • Order history: Products you've purchased, returns or refunds processed, customer-service messages.
  • Communications: Messages you send to support, reviews you post, survey responses, optional account preferences.

Information collected automatically

When you visit the Site, we and our service providers automatically collect:

  • Device and usage data: IP address, browser type, operating system, referring page, pages visited, time spent on pages.
  • Cookies and similar technologies: Small files that help the Site function and let us understand how visitors use the Site (see Section 6).
  • Approximate location: Derived from your IP address.

Information from third parties

We may receive information from:

  • Payment processors: To verify and complete your transactions.
  • Shipping carriers: To arrange and track delivery.
  • Analytics and advertising partners: To help us understand how visitors find and use the Site.
  • Social media platforms: If you interact with our content on those platforms.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including payment, shipping, returns, and customer support.
  • Send transactional messages such as order confirmations, shipping updates, and refund notifications.
  • Send marketing emails (only if you opt in) and let you opt out at any time.
  • Improve the Site, our products, and the customer experience.
  • Detect, prevent, and respond to fraud, abuse, or security incidents.
  • Comply with legal obligations and enforce our Terms & Conditions.

We do not sell your personal information for monetary consideration. See Section 5 for how we share information.

3. Legal Basis for Processing

Where applicable law requires it (for example, for visitors in the European Economic Area or the United Kingdom), we process your personal information based on:

  • Performance of a contract: To process and fulfill your order.
  • Legitimate interests: To improve our products and Site, prevent fraud, and operate our business — balanced against your privacy rights.
  • Consent: For marketing emails, certain cookies, and other optional features. You may withdraw consent at any time.
  • Legal obligation: To comply with tax, accounting, and other laws.

4. How We Protect Your Information

We use industry-standard technical and organizational safeguards to protect your information, including:

  • Encryption in transit: Personal and payment information you submit is encrypted using SSL/TLS.
  • Payment processing: Card details are handled directly by PCI-compliant payment processors. We do not store full credit card numbers on our servers.
  • Access controls: Only authorized personnel can access customer data, and only as needed for their role.

No method of transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

5. How We Share Your Information

We share information only as needed to operate our business, and only with parties bound by appropriate confidentiality and data-protection commitments.

We may share information with:

  • Service providers: Payment processors, shipping carriers, fulfillment partners, customer-support tools, email-marketing platforms, analytics providers, fraud-prevention providers.
  • Professional advisors: Lawyers, accountants, and auditors, where necessary.
  • Authorities: When required by law, court order, or to protect our rights, the safety of users, or the public.
  • Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We do not sell your personal information for money. Some jurisdictions (such as California) treat sharing for cross-context behavioral advertising as a "sale" or "share." If you would like to opt out of any such sharing, please email support@fayesso.com with the subject line "Do Not Sell or Share My Information."

6. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to:

  • Keep you signed in and remember items in your cart.
  • Remember your preferences and language settings.
  • Measure how visitors use the Site so we can improve it.
  • Help us understand the performance of our marketing.

You can control cookies through your browser settings. Disabling certain cookies may affect how the Site works (for example, your cart may not save). Where required by law, we will request your consent before placing non-essential cookies.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct information that is inaccurate.
  • Delete your information, subject to certain legal exceptions.
  • Restrict or object to certain processing.
  • Data portability — receive a copy of your information in a portable format.
  • Withdraw consent for marketing or optional processing at any time.
  • Opt out of the "sale" or "sharing" of personal information, as defined under California and other state privacy laws.
  • Lodge a complaint with your local data-protection authority.

To exercise any of these rights, please email support@fayesso.com with the subject line "Privacy Request." We will respond within the timeframe required by applicable law (typically 30–45 days).

We will verify your identity before processing your request. We will not discriminate against you for exercising any of your privacy rights.

If you would like to authorize an agent to make a request on your behalf, please contact us for instructions.

8. Marketing Emails

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by:

  • Clicking "Unsubscribe" at the bottom of any marketing email, or
  • Emailing support@fayesso.com with the subject line "Unsubscribe."

We will continue to send you transactional emails (order confirmations, shipping notifications, refund notifications) regardless of your marketing preferences, as these are necessary to fulfill your order.

We comply with the U.S. CAN-SPAM Act and similar laws.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact support@fayesso.com and we will delete it promptly.

10. International Data Transfers

We are based in the United States. If you access the Site from outside the U.S., please be aware that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. By using the Site, you consent to this transfer. Where required by law, we use appropriate safeguards (such as standard contractual clauses) for international data transfers.

11. Data Retention

We keep your personal information only as long as necessary to:

  • Provide our products and services to you,
  • Comply with legal, tax, accounting, or reporting obligations,
  • Resolve disputes, and
  • Enforce our agreements.

When we no longer need your information, we will delete or anonymize it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the "Last updated" date at the top. Material changes will be communicated through a notice on the Site or by email where appropriate.

13. Contact Us

If you have any questions, comments, or requests about this Privacy Policy or our handling of your information:

Email: support@fayesso.com Address: 1942 Broadway St. STE 314C, Boulder, Colorado 80302, United States Response time: Within 2 business days for general inquiries; up to 30–45 days for formal privacy requests.