Shipping Policy
Last updated: March 8, 2026
Thank you for shopping at Fayesso. This Shipping Policy explains how, when, and where we deliver your orders, what to expect at each stage, and what to do if something goes wrong.
If you have any questions, please email support@fayesso.com.
1. Order Processing Time
After you place an order, our team reviews and prepares it for fulfillment.
- Standard items: Orders are processed within 1–2 business days of being placed.
- Made-to-order or custom items: Processing may take additional time, as these items are produced after your order is received. The expected processing time is shown on the product page.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next business day.
You will receive an email confirmation when your order is placed and a second email with tracking information once your order ships.
2. Shipping Time
Once your order ships, the typical delivery window for U.S. addresses is:
| Order type | Processing | Shipping | Total estimated time |
|---|---|---|---|
| Standard items | 1–2 business days | 5–15 business days | 6–17 business days |
| Made-to-order / custom items | Varies (see product page) | 5–15 business days | Varies |
These are estimates, not guarantees. Actual delivery times may vary based on the carrier, your location, weather, customs (for international orders), and high-volume periods such as Black Friday, Christmas, and other major holidays.
3. Shipping Costs
- Free shipping on orders over $50 (subtotal before tax) shipped to U.S. addresses.
- Standard shipping rates for orders under $50 are calculated and shown at checkout based on your destination.
- Expedited shipping is offered on select items at checkout, where available.
The shipping cost displayed at checkout is the final amount you will pay for shipping. There are no hidden surcharges.
4. Order Tracking
Once your order ships, we will email you a tracking number and a link to track your package. You can also track your order at any time on our Order Tracking page.
Please allow up to 48 hours after receiving your tracking number for the carrier's system to show movement. If your tracking has not updated after 5 business days, please contact us at support@fayesso.com.
5. Multiple Shipments
Because we work with multiple fulfillment partners, items in the same order may ship separately and arrive on different days. Each shipment will have its own tracking number, and you will receive a separate email for each one. You will not be charged extra for multiple shipments.
6. Shipping Addresses
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an address error after placing your order, please email support@fayesso.com as soon as possible. We can update the address only if your order has not yet entered production or shipping (typically within 24 hours).
We currently ship to:
- All 50 U.S. states
- U.S. territories (additional time may apply)
- Select international destinations (shown at checkout)
We do not currently ship to PO Boxes, APO/FPO addresses, or freight forwarders.
7. Customs, Duties, and Taxes (International Orders)
For international orders, customs duties, import taxes, and similar fees may be charged by your country's customs authority upon delivery. These fees are the responsibility of the customer and are not included in the price of the product or shipping.
We declare the full value of all shipments. Refusing a package due to customs charges does not exempt you from these fees, and any return shipping costs may be deducted from your refund.
8. Lost, Stolen, or Damaged Packages
If your package appears to be lost in transit: Please contact us at support@fayesso.com as soon as the maximum delivery window has passed. We will investigate with the carrier and, if confirmed lost, reship your order or issue a full refund.
If tracking shows "Delivered" but you have not received the package: Please check with neighbors and household members, look for a delivery notice, and contact the carrier directly. Email us at support@fayesso.com within 7 days of the marked delivery date and we will assist with the investigation.
If your package arrives damaged: Please email support@fayesso.com within 7 calendar days of delivery with photos of the damaged item and the shipping label. We will arrange a replacement or full refund at our cost.
For full details on what's covered, please see our Refund & Return Policy.
9. Delivery Delays Outside Our Control
Occasionally, factors outside our control can delay delivery, including:
- Severe weather and natural disasters
- Carrier service disruptions
- Customs inspections (international orders)
- Major holiday volumes
- Incorrect or incomplete address information provided by the customer
We will keep you informed and do our best to resolve any delay quickly. If a delay extends well beyond the maximum delivery window, please contact us — we will work with you on a fair resolution.
10. Contact Us
If you have any questions about shipping or your order:
Email: support@fayesso.com Address: 1942 Broadway St. STE 314C, Boulder, Colorado 80302, United States Response time: Within 2 business days