Contact Us

We'd love to hear from you. Whether you have a question about an order, need help with a return, or want to share feedback, our team is here to help.

How to Reach Us

Email: support@fayesso.com Mailing address: 1942 Broadway St. STE 314C, Boulder, Colorado 80302, United States

Email is the fastest way to get a response.

Response Times

  • General inquiries and order questions: Within 2 business days
  • Returns, refunds, and replacements: Within 2 business days, then handled per our Refund & Return Policy
  • Privacy requests: Up to 30–45 days, as required by applicable law

Business days are Monday through Friday, excluding U.S. federal holidays. Messages sent on weekends or holidays are answered on the next business day.

What to Include in Your Message

To help us help you faster, please include:

  • Your order number (if your question is about a specific order)
  • The email address used at checkout
  • A clear description of your question or issue
  • Photos (if your item arrived damaged, defective, or different from what you ordered — please show the product and the shipping label)

Common Topics

Many questions are answered in our policies. You may find what you need here first:

  • Where is my order? See our Shipping Policy and the Order Tracking page.
  • How do I return an item? See our Refund & Return Policy.
  • What payment methods do you accept? See our Payment Policy.
  • How do you handle my personal information? See our Privacy Policy.
  • I'm not happy with how an issue was handled. See our Customer Dispute Resolution page.

Wholesale, Press, and Partnerships

For wholesale, press inquiries, or partnership opportunities, please email support@fayesso.com with the subject line "Wholesale", "Press", or "Partnership" and we will direct your message to the right team.

Mailing Notes

Please do not send returned products to the mailing address above without first contacting our support team. The correct return address depends on the item and will be provided to you once your return is approved. Items sent to the address above without authorization may not be received or refunded.

Thank you for taking the time to reach out. We read every message.

— The Fayesso Team